Digital Transformation Assessment and Advancement Tool for Civil Society Organizations


1. Produced a comprehensive and documented understanding of the Digital Transformation related realities and needs of CSOs.

2. Created a fully functional and free-to-use, Digital Transformation Assessment and Advancement Tool for Civil Society Organizations.

3. Created an open data set and visualization tool with information about the state of Civil Society’s digital transformation process.

4. Approx. 60 organizations used the tool in the first 6 months after launch.


Support the adaptation of the Nodo Ká (, the Digital Transformation Assessment and Advancement Tool for Civil Society, originally developed by Makaia in 2017.

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This grant will assist Corporación Makaia Asesoría Internacional in their efforts to would make the digital assessment tool much more useful, relevant and scalable for CSOs in the region and beyond. In order to accomplish this, Corporación Makaia and its partners will: 1. Review the list of questions and the way they are grouped in the app 2. Identify and enhance the different levels of digital transformation that a CSO can go through, 3. Review and enhance the list of the recommendations that the tool provides to ensure that it gives concrete, measurable and step-by-step recommendations for civil society organizations. 4. Review and improve the design so that it is much more user friendly. 5. Strengthen the tool by making it available in English and Spanish. 6. Improve the presentation of results with two views: o Private view. Only for the organization to see its results and where it can keep track of results per area and total score. o Public view. Develop an open data set where any person or organization interested in the state of digital transformation of civil society organizations in the region, can view, analyze and download results that can be filtered by sector, country, city, region, type of organization, among others 7. Promote the tool ” with “The workshop had positive results for participants and Makaia aswell. The most important results are shown below: 1. The participants considered relevant to have a deply understanding of Digital Transformation concept and how it can benefit to the misional purpose and operation of the civil society organizations. Many of them had had a different interpretation of the subject before the workshop. 2. Participants recognized the importance to use the digital transformation as a mean to achieve, in a efficiently and effectively way, the mission and objectives of the organizations. 3. For Makaia it was very important to know the level of appropriation of civil society organizations on the term of digital transformation, since this helps to define the language that the diagnostic tool should carry out. 4. The objective of the workshop was achieved, because it helped to identify the main needs and challenges that the civil society organizations face. The groups from the city of Medellín described the following topics as the main challenges: Having a defined budget for ICT • Defining the scope of the use of ICT for the organization • Innovation through the use of ICT • Vision organization with global projection • Technology as a strategic line across all processes • Software for sensitive information protection • Standardization and improvement of internal processes • Project management tools • Resource management tools • Digital marketing strategy to improve the relationship with users • Connectivity improvement • Information and informatic security • Overcoming barriers and fears of people when using technology 5. Findings in the workshop gave us insights into the user’s perception on the way in which the digital transformation diagnostic model should be developed, in terms of the needs and challenges that the civil society organizations face.

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